FAQS

  • WHEN WILL MY ITEM BE SHIPPED?

 If the item is in stock, once your payment details have been verified and approved, we will ship your order. If the items is not in stock, it takes a maximum of 10 days to get your order.

  • WHAT IS THE PAYMENT METHOD?

Payment method AMEX VISA MASTERCARD through PAYPAL & STRIPE

  • HOW MUCH WILL I BE CHARGED FOR SHIPPING?

Shipping costs are calculated based on the order value, number of pieces and destination of your order. Please refer to the deliveries information

  • I HAVE BEEN CHARGED CUSTOMS DUTIES & TAXES FOR GOODS PURCHASED ONLINE. WHY WERE THESE AMOUNTS NOT INCLUDED IN THE SHIPPING COSTS?

Duties and taxes are generally not included in the price of goods ordered over the internet. When you order goods on the internet, it is often the case that they are not manufactured in your country of residence. Also, when goods are not shipped within the same country or within the same customs union, such as the European Union, you are likely to pay any import duties and taxes that your local customs authorities deem applicable to your shipment. When the goods enter the national territory, DHL immediately pays the customs authorities all the duties and taxes applicable to your shipment on your behalf, so that your goods remain in transit as short as possible.

  • WHAT ADDITIONAL CHARGES CAN I EXPECT FROM CUSTOMS CLEARANCE?

Depending on the value and type of goods you are importing, the following may be relevant: Customs import duties (percentage of declared value and transport costs) a local tax DHL prepayment charges regulatory fees, if applicable

  • HOW DO I TRACK THE DELIVERY OF MY ORDER?

When the order is ready for delivery, you will receive an Email with DHL tracking information.​

  • I CAN'T PLACE MY ORDER

We're really sorry you're encountering problems paying on our website: www.stbarthkarma.com 

Please ensure:

- The billing address matches the address that your card is registered to (what is visible on your bank statements).

- Card number is entered without any spaces or punctuation marks.

If you continue to experience issues placing an order, please contact our Customer Services team here

To enable us to investigate your enquiry as fast and efficiently as possible, please state the country you are ordering from, the web browser you are using and the area of the website you are experiencing the issue.

  • RETURNS AND EXCHANGES

 I RECEIVED A WRONG OR FAULTY ITEM,

We're very sorry you have received a wrong or faulty item in your order.

Please contact our customer service team to organize a new shipping

CAN I EXCHANGE MY ITEM?

You may return an Item within 10 days after getting delivered, in its original packaging, at your expense.

For an exchange, promotions are not included.

It can be changed only trough our website. No exchanges can be made in St Barth Karma Shop or in stores selling the St Barth Karma brand in any country.

 

HOW DO I MAKE MY EXCHANGE?

To make an exchange: Send directly on receipt of your package an email to: CONTACTS@STBARTHKARMA.COM, telling us the reference of your order that you receive by email. We will then send you a return label to placed the exchange, all instructions will be sent by the carrier & US

We thank you for telling us the reason of your return.

FAST CONTACT

contacts@stbarthkarma.com

+33 1 71 26 58 35

FREE SHIPPING VIA DHL

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