WHEN WILL MY ITEM BE SHIPPED?
If the item is in stock, once your payment details have been verified and approved, we will ship your order. If the items is not in stock, it takes a maximum of 15 days to get your order.
WHAT IS THE PAYMENT METHOD?
Payment method AMEX VISA MASTERCARD through PAYPAL
HOW MUCH WILL I BE CHARGED FOR SHIPPING?
Shipping costs are calculated based on the order value, number of pieces and destination of your order. Please refer to the deliveries information
HOW DO I TRACK THE DELIVERY OF MY ORDER?
When the order is ready for delivery, you will receive an Email with FEDEX tracking information.
I CAN'T PLACE MY ORDER
We're really sorry you're encountering problems paying on our website:
- The billing address matches the address that your card is registered to (what is visible on your bank statements).
- Card number is entered without any spaces or punctuation marks.
If you continue to experience issues placing an order, please contact our Customer Services team here
To enable us to investigate your enquiry as fast and efficiently as possible, please state the country you are ordering from, the web browser you are using and the area of the website you are experiencing the issue.
RETURNS AND EXCHANGES
I RECEIVED A WRONG OR FAULTY ITEM,
We're very sorry you have received a wrong or faulty item in your order.
Please contact our customer service team her to organize a new shipping
CAN I EXCHANGE MY ITEM?
YOU MAY RETURN AN ITEM WITHIN 10 DAYS, IN ITS ORIGINAL PACKAGING, AT YOUR EXPENSE, FOR AN EXCHANGE (PROMOTIONS EXCLUDED).
IT CAN BE CHANGED ONLY THROUGH THE WEBSITE. NO EXCHANGES CAN BE MADE IN ST BARTH KARMA STORES OR IN STORES SELLING THE ST BARTH KARMA BRAND IN ANY COUNTRY. TO MAKE AN EXCHANGE: SEND, IMMEDIATELY ON RECEIPT OF YOUR PACKAGE, AN EMAIL TO: , TELLING US THE REFERENCE OF YOUR ORDER, SO THAT YOU RECEIVE, BY EMAIL, THE VOUCHER AND ADDRESS FOR EXCHANGE. THIS EXCHANGE VOUCHER SHOULD BE COMPLETED AND PUT IN YOUR RETURN PACKAGE SO THAT THE EXCHANGE TAKES PLACE.
WE THANK YOU FOR TELLING US ON YOUR VOUCHER THE REASON FOR YOUR RETURN.